Easy Agile Pty Limited ACN 605 474 977 (Easy Agile, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.
3. What types of Data do we collect?
Easy Agile collects both User Data and Personal Information.
Some types of Personal Information are classified as 'sensitive information', which are subject to additional protection under the Privacy Act.
The types of Personal Information we collect about you will depend on the purpose for which the Personal Information is collected. This can include:
Sensitive information may include information about your racial origin and health information. Generally, we will not collect sensitive information about you.
We do not, and will not, collect Personal Information on individuals under the age of 18 (a minor) and you should refrain from providing any such information to us. If you do provide us with Personal Information on a minor, either deliberately or accidentally, we will immediately remove and destroy this from our systems.
We also collect User Data that is technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and/or Products, as well as information about your usage of our website and/or Products when browsing (see: "How do we collect Data" below).
4. How do we collect Data?
We collect Data, including your Personal Information, directly from you, including when you:
Where it is reasonable and practicable to do so, we will only collect Personal Information about you from you directly and not from third parties.
In limited circumstances, we may collect Personal Information about you from e.g. publicly available sources (such as the internet) and from third parties (such as mutual contacts, or if someone makes a purchase on your behalf, or your referees provided during the recruitment process if you apply for a job with us). We may also collect Personal Information through third parties such as Atlassian, our service providers or through promotional and marketing activities.
We also use the following technologies to collect technical information and general analytics:
You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics on you when browsing our website. If you do so, you can still access our website, but it may impact your user experience.
5. Can you choose not to disclose your Personal Information?
If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any Personal Information. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.
If we cannot collect Personal Information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.
6. How do we use Data?
We use Data, including your Personal Information, for purposes collected including managing our business and providing our Products to you, including to:
We may also use or disclose your Personal Information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by Law.
Technical information relating to your device, system, and use of the Product(s), is gathered periodically to facilitate the provision of software updates, gauging of usage patterns, product support, and sending you technical notices, updates, security alerts, and support and administrative messages. We may use this technical data and related information to the extent necessary to provide you with support, or communications to improve our Products or to provide services or technology to you.
7. Direct marketing communications
We will only send you direct marketing communications (either through mail, SMS or email), including services, features, surveys, newsletters, offers, promotions or providing you other news or information about us and our select partners, where you have consented to do so.
You may opt out of receiving direct marketing communications at any time by unsubscribing at https://easyagile.com/unsubscribe or by contacting us.
8. To whom do we disclose Data?
We may disclose Data, including your Personal Information, to third parties in connection with the purposes described above (see the "How do we use Data?" section).
This may include disclosing Data to the following types of third parties:
We also use third party service providers to provide us with web analytics services. You can read more about how each service provider uses your Personal Information here.
If we disclose your Personal Information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your Personal Information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your Personal Information.
When we work with Subprocessors, we seek to provide the Subprocessor with only the Data the Subprocessor needs to perform its specific functions.
10. Cross-border transfer of Data
If you are using our Products in a country other than the United States, your use of the Products will result in the transfer of Data, including your Personal Information, across international boundaries.
We may disclose your Personal Information to overseas recipients, such as to resellers and service providers located overseas, in order to provide you with our Products and to obtain services connected with our business. Your Personal Information will likely be processed and stored by third party service providers located in the United States, Australia and countries within the European Union.
You acknowledge and agree that your Personal Information may be transferred from your current location to the offices and servers of Easy Agile and Subprocessors located primarily in Australia, the United States and countries within the European Union.
Cross-border transfers from Australia (Australian Customers)
Countries which are members of the European Union have data protection laws which protect Personal Information in a way which is at least substantially similar to the Privacy Act and the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your Personal Information under those data protection laws. In these circumstances, we do not require the overseas recipients to comply with the Privacy Act and the Australian Privacy Principles and we will not be liable for a breach of the Privacy Act or the Australian Privacy Principles if your Personal Information is mishandled by overseas recipients.
For transfers of your Personal Information to the United States, you acknowledge that certain locations within the United States do not have data protection laws as comprehensive as Australia's, and we will accordingly take commercially reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Privacy Act and the Australian Privacy Principles. However, by consenting to us transferring your Personal Information to the United States in the knowledge that if your Personal Information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under the Privacy Act.
Cross-border transfers outside of the European Economic Area or UK (EU/UK Customers)
Easy Agile may transfer your Personal Data to countries outside of the EEA or the UK including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA or UK.
Whenever such transfer occurs, we will based the transfer on the European Commission Implementing Decision (EU) 2021/915 of June 4, 2021 on standard contractual clauses (EU Standard Contractual Clauses) and, as applicable, the UK International Data Transfer Addendum to the EU Standard Contractual Clauses (UK Addendum) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA and UK. You may obtain a redacted copy (from which commercial information and information that is not relevant has been removed) of such Standard Contractual Clauses by sending a request to email@example.com.
11. How do we protect your Data?
We implement reasonable measures to protect and safeguard your Data, including your Personal Information, from misuse, loss, theft and unauthorised access, modification or disclosure.
Where there has been a security breach, data leakage or Personal Information is lost, destroyed or becomes damaged, corrupted or unusable, we will notify you as soon as reasonably practicable. However, particularly for electronic data stores and due to the fact that the Internet is inherently insecure, we cannot guarantee the security of transmission of Personal Information disclosed to us online. Accordingly, you transmit your Personal Information to us online at your own risk and are encouraged to exercise care in sending Personal Information via the internet. Please notify us immediately if you know or reasonably suspect that your Personal Information has been subject to any data breach, breach of security or other unauthorised activity.
12. How long do we keep your Personal Information?
13. What are your rights in relation to your Personal Information?
You may request access to any Personal Information we hold about you at any time by contacting us at firstname.lastname@example.org. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us at email@example.com. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.
You can also ask us to notify any third parties that we provided incorrect information to about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know.
To guard against fraudulent requests, we will require information to confirm your identity before granting access or making corrections. We may decline to provide you with access to your Personal Information including where we determine that the information requested:
For EU/UK Customers:
Data Subjects have to the following rights under the GDPR:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org.
14. Questions or complaints?
If you have any questions, concerns or complaints about our collection, use, disclosure or management of your Personal Information, please contact us at:
Data Protection Officer
Phone: +61 447 541 202
If you no longer wish to receive communications from us, please unsubscribe at https://easyagile.com/unsubscribe.
We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.
If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your Personal Information, you may complain to the Supervisory Authority.
For Australian Customers, the Supervisory Authority is the Office of the Australian Information Commissioner, whose contact details are set out below:
For European Customers, the Supervisory Authority is the relevant data protection authority in your European Member State.
For UK Customers, the Supervisory Authority is the Information Commissioner's Office, whose contact details are set out below:
UK Information Commissioner's Office
Water Lane, Wycliffe House Wilmslow
Cheshire SK9 5AF UNITED KINGDOM
Phone: +44 1625 545 700
For US Customers, please contact the data protection authority of your State.
Last updated: 15 June 2023