Support
Migrate with Confidence
Keep Your Easy Agile Apps Working in Jira Cloud
Whether you're still planning or already mid-migration, this page helps ensure that Easy Agile apps stay with you every step of the way.
Worried about paying for the same app twice during your move to Cloud? You’re not alone, and we’re here to help.
Dual Licensing for Easy Agile Apps
Easy Agile has opted into Atlassian’s Dual Licensing program for Marketplace Apps. That means if you’re eligible, you can continue using your existing Data Center license while also activating your Cloud license without paying twice.
This helps teams migrate on their own timeline, without pressure to uninstall or wait.
Need help figuring it out?
Talk to our team and we’ll guide you through it.
Get expert support from a trusted Solution Partner.
Learn more from Atlassian: Dual licensing
For most teams, the Jira Cloud Migration Assistant (JCMA) is the recommended and most reliable way to migrate Jira from Data Center to Cloud.
It offers the smoothest path to migrate your projects, users, and issue data.
Importantly, it’s the only method that supports automatic migration of Easy Agile app data.
Learn more:
Easy Agile apps fully support app data migration using the Jira Cloud Migration Assistant (JCMA), with no manual transfer required.
Follow these steps to ensure a smooth experience:
- Update the Easy Agile app (such as TeamRhythm, Programs, or Roadmaps) on your Jira Data Center to the latest version
- Install the Easy Agile app on your Jira Cloud site before starting JCMA
- Use JCMA to migrate your Jira projects and issue data
- The Easy Agile app will detect your Jira issues and preserve key configuration
- After migration, verify your workspace. For TeamRhythm only: reconfigure views as needed
Need help?
Follow our full migration guides for Easy Agile apps
- Migrating Easy Agile TeamRhythm with JCMA
- Migrating Easy Agile Programs with JCMA
- Migrating Easy Agile Roadmaps with JCMA
Assess Marketplace apps with the Jira Cloud Migration Assistant
You can also contact our team here
Our support team has helped many teams navigate Cloud migration with Easy Agile apps in place.
If you have questions, you can contact our team here.
We’re available from 9 a.m. to 5 p.m. Sydney time (AEST/AEDT). If your production migration is scheduled outside these hours, you can request out-of-hours support. These requests must be submitted at least 5 business days before your planned migration.
To request out-of-hours support, please confirm:
- Your migration path is supported
- The Easy Agile app is updated to the latest version on your Server or Data Center site
- The Easy Agile app is installed on your destination Cloud site
- JCMA is updated to the latest version
- You have completed a successful test migration
If your request does not meet all these criteria, we may not be able to assist before your production window.
We’ll review your request and confirm within 48 hours if we can provide support for your requested migration date.
We will also keep this page updated with new information as it becomes available.
Contact us directly by opening a migration support ticket or get expert support from a trusted Solution Partner.
If you'd like strategic guidance, licensing advice, or hands-on migration support, consider working with one of our trusted Solution Partners.
Atlassian Solution Partners are experts who offer tailored services to help you plan, execute, and optimize your move to the cloud—from migrating a single instance to a more complex Jira environment.
Solution Partner services include:
- Migration strategy
- Cloud architecture
- A migration roadmap
Find a partner: Partners - Easy Agile
Learn more about Easy Agile’s security and privacy practices, including compliance, data handling, and user safeguards
- TeamRhythm Security & Privacy
- Programs Security & Privacy
- Roadmaps Security & Privacy