Support
Migration Hub
We are here to support you on your migration journey
The Easy Agile team and our Partner network is here and ready to help your team with their migration journey. Our global partner network is made up of agile experts who specialise in helping enterprises find success and efficiencies and can lead you to Data Centre (DC) or Cloud.
As you may be aware, Atlassian announced it is ‘Moving to a Cloud future, together’
Whether you are still deciding on your next move, or starting your migration journey to DC or Cloud, the Easy Agile team are here to help.
Easy Agile Programs, TeamRhythm and Roadmaps are ready to migrate (via JCMA) with helpful documentation there to guide you along the way. You love our apps because we make agile easier, and we want your migration journey with Easy Agile to be just as seamless.
Migration Help pages:
Easy Agile Programs
Easy Agile TeamRhythm
Easy Agile Roadmaps
Atlassian’s documentation on migrating from Server to Cloud
Atlassian’s documentation on migrating from Server to DC
Frequently asked questions
February 15, 2024.
“However, you can stay supported and benefit from continued innovation by migrating to our Cloud or Data Center products.”
February 15, 2022.
“You will no longer be able to upgrade or downgrade user tiers for your Server products or apps. Changing user tiers will only be available by moving to either Cloud or Data Center.”
February 2, 2023.
“You can no longer purchase new apps for your existing Server licenses. App renewals are expected to be prorated with an end date of February 2, 2024 PT to match your Server products' end of support date.”
February 15, 2024.
“Support and bug fixes will no longer be available for your Server products and apps, and any renewals will be prorated to match this date. To stay secure and benefit from continued innovation, we strongly recommend migrating to Cloud or Data Center before the end of support date.”
If you have any questions in regards to the changes, please reach out to our team here.
We will keep this page updated with new information as it becomes available.
The Easy Agile support team works 9 a.m.-5 p.m. in Sydney, Australia (AEST/AEDT).
If your upcoming production migration will be outside these hours, you can request out-of-hours support. Requests MUST be submitted at least 5 business days before your scheduled production migration.
You’ll first need to confirm:
- Your migration path is supported.
- The Easy Agile app has been updated to the latest version on the origin Server / Data Center site.
- The Easy Agile app is installed on the destination Cloud site.
- The JCMA app has been updated to the latest version.
- You’ve run a test migration, and it was successful.
If your request does not cover all of the above criteria, we may not be able to process it before your migration.
If you have any concerns or questions prior to your production migration, please let us know in your request.
Out-of-hours support is not guaranteed. We aim to assess your request and confirm whether or not we can offer support for your requested dates no later than 48 hours prior to your scheduled production migration start date.