Our Service Level Agreement
Easy Agile business hours
Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time.
We are closed on major holidays in New South Wales, Australia.
To see our business hours in your timezone check timeanddate.com.
Getting support
Submit a product support request here or by clicking the button below
Our support includes:
- Help with installation.
- Help troubleshooting problems with Easy Agile add-ons.
- Help identifying work-arounds.
Our support doesn’t include:
- Product Training.
- Customers who do not have a valid and current license or active subscription.
- Support related to non Easy Agile add-ons.
- Support for Confluence/JIRA issues.
- Support for Confluence/JIRA versions that are no longer supported by Atlassian or Easy Agile add-ons.
- Support in any language other than English (contact our international partners for support in your language).