Our Service Level Agreement
When you request support with an Easy Agile product we will respond within 24 business hours from the time of your request.
Easy Agile business hours
Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time. We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check timeanddate.com.
Submit a product support request through our JIRA Service Desk or raise a usage query via Atlassian Community.
Our support includes:
- Help with installation.
- Help troubleshooting problems with Easy Agile add-ons.
- Help identifying work-arounds.
Our support doesn’t include:
- Product Training.
- Customers who do not have a valid and current license or active subscription.
- Support related to non Easy Agile add-ons.
- Support for Confluence/JIRA issues.
- Support for Confluence/JIRA versions that are no longer supported by Atlassian or Easy Agile add-ons.
- Support in any language other than English (contact our international partners for support in your language).