Easy Agile Cloud Concierge
Stress-free moves
Expert help for Atlassian cloud migration of Easy Agile Apps. Free, limited-time Cloud Concierge covers strategy, testing and onboarding support for Easy Agile apps.

How Cloud Concierge works
Migration support that’s as easy as 1,2,3.
1
2
Step 2
We’ll assess the details and connect you with support, education, and customer success resources.
3
Step 3
We’ll enrol you into Cloud Concierge and share migration workshop invites, live Q&A office, and connect you with on-demand education.
Cloud-ready from day one
We’ve helped dozens of teams make the move to Atlassian Cloud without delays, downtime or lost data. With a 100% migration success rate and deep experience, your teams need not worry about complex, time consuming disruptions.
Most teams complete our App testing in under 2 weeks. We’ll guide you through every step.
We use Atlassian’s JCMA to ensure familiarity, reliability and data integrity.
Yes, our support channels encourage and support your testing before switching over to ensure success.
Security you can trust
Easy Agile is SOC 2 Type II certified and all our apps are Atlassian Cloud Fortified - meaning we meet the highest standards for security, reliability and compliance. Your data is protected at every step with encryption in transit and best-practice data handling.
Yes, all data is encrypted in transit using TLS 1.2+ with Perfect Forward Secrecy (PFS).
Easy Agile is SOC 2 Type II certified and all apps are Cloud Fortified by Atlassian.
Cloud Fortified is an Atlassian program that certifies apps for enhanced Cloud security, reliability and support. It includes rigorous testing, incident management practices, and performance benchmarks.
Support when it matters most
From early tests to go-live day, you’ll have access to support teams, migration specialists, and engineers who understand both the tooling and process.
We can work directly with you, directly with your partner, or both to provide strategic guidance and hands-on migration support of Easy Agile apps.
You’ll have direct access to senior support teams for fast troubleshooting and fixes.
We know migrations are a carefully planned exercise. To support that, we typically need 4 weeks notice. If you need help sooner, create a request via the Migration Support Portal for best effort resourcing.
Empower every user, every time
Flexible learning options designed to work around your team’s schedule. Get on-demand courses to get users up to speed quickly with the new Cloud experience or go deep with live workshops that offer practical guidance and interactive walkthroughs.
Post-migration, your team can continue learning through interactive courses, open Q&As, and peer-led tips.
Yes, teams can join one of our regular live workshops designed to minimise disruption and maximise value. Need something special, we offer bespoke training on-demand.
Planning your move?
Talk to a migration specialist to scope your Cloud Concierge plan and timeline.
How it works
1. Assess and align. We confirm goals, timelines, compliance needs and app usage and align on the target cloud plan.
2. Prepare and prove. We help you tidy data where needed, configure a sandbox and run a representative test migration. We verify users, permissions and Easy Agile app data.
3. Cut over with care. We help you finalise the plan, communicate clearly and execute a clean cut-over of Easy Agile apps.
4. Onboard and stabilise. We run Cloud Concierge office hours and give your teams access to the anytime learning modules. We’ll even schedule live classroom sessions.
Register for Cloud Concierge Support
Your safe path to Atlassian Cloud
Register your move to Atlassian Cloud drama free with Cloud Concierge, our guided migration and onboarding service. Get the support you need to plan, test and go live.
Cloud Concierge
Migration FAQs
Everything you need to know about Atlassian cloud migration services by Easy Agile
We typically ask for 4-6 weeks. We know migrations are a carefully considered step, by bringing us on the journey, we can help plan, test and audit prior to your go-live date.
Cloud Concierge is designed for customers using Easy Agile apps. We focus our review, support, and training on these apps so teams keep working with minimal change.
Yes. Everyone gets access to self-serve learning modules. Where the need is higher and capacity allows, we also offer live, classroom-style sessions.
Worried about paying twice for the same app as you move to Cloud? You are not alone. We can help.
Dual Licensing for Easy Agile apps
Easy Agile has joined Atlassian’s Dual Licensing programme for Marketplace apps. If eligible, you can keep your data centre (data center) licence active while you activate Cloud, without paying twice.
This lets teams migrate on their timeline, without pressure to uninstall.
If you want strategic guidance, licensing advice or hands-on migration support, work with one of our trusted Solution Partners.
Atlassian Solution Partners offer tailored services to help you plan, execute and optimise your move to Cloud, from a single instance to complex Jira environments.
Services include migration strategy, cloud architecture and a migration roadmap.

